Computing

Customer profiling has recently gained much recognition in the e-commerce domain because of the benefits it is capable of bringing to online business. Customer profiling has been implemented in various systems development approaches such as in a client-server environment. Recently there has been an increase in the number of organisations adopting and implementing e-commerce systems using service-oriented architecture (SOA) principles. This research set out to determine how a customer profile can be implemented using open source SOA implementation tools, and how SOA-based customer profiles can be utilised to provide appropriate personalisation in an SOA environment. The research further endeavoured to complete a comparative study on customer profile implementation in two different architectures, namely SOA and client-server.

An extensive literature review was conducted on SOA, customer profiling and e-commerce systems development. SOA enabling technologies, such as, web services, enterprise service bus (ESB) and open source Sun Java SOA implementation tools, for example, Open ESB, GlassFish application server and Netbeans IDE were analysed. A Java web services-based customer profiling system was prototyped following SOA design principles. An end-user evaluation survey was conducted using eye tracking with a sample of 30 participants. The evaluation was done on two e-commerce systems with the same interface but running on two different customer profile back-ends, SOA and client-server. The results show that participants did not experience significant difference between the two systems, however, eye tracking results showed a significant difference between the two systems.

In today’s computing environment, awareness programmes play a much more important role in organizations’ complete information security programmes. Information security awareness programmes are there to change behaviour or reinforce good security practices, and provide a baseline of security knowledge for all information users. Security awareness is a learning process, which changes individual and organizational attitudes and perceptions so that the importance of security and the adverse consequences of its failure are realized. Therefore, with proper awareness, employees become the most effective layer in an organization’s security defence.

With the important role that these awareness programmes play in organizations’ complete information security programmes, it is a must that all organizations that are serious about information security must implement it. But though awareness programmes have become increasing important, the level of awareness in most organizations is still low. It seems that the current approach of developing these programmes does not satisfy the needs of most organizations. Therefore, another approach, which tries to meet the needs of most organizations, is proposed in this project as part of the solution of raising the level of awareness programmes in organizations.